Frequently asked questions (FAQ)

We ship your order by the next business day. You can see the expected delivery time for each delivery option at checkout and on our Delivery and returns page.

Please note that processing and delivery can take longer in holiday periods, around public holidays (Christmas, Easter and so on) and Black Week, and after weekends, when we get more orders.

If you have not received your parcel within 5 business days of dispatch, please contact us.

You can follow your order by logging in here.

You can check the status of your order by logging in here.

You will receive an email with tracking information when your order is dispatched. If the order is delivered to a parcel shop for collection, you will receive an email and/or SMS when it is ready to collect.

We deliver to all the countries you can choose at checkout, to a home address or a pick-up point. You can see the carriers and options for your country on our Delivery and returns page.

Delivery to a pick-up point is free when your order reaches the free-shipping amount for your country. You can see the amount and current delivery prices on our Delivery and returns page.

You can only cancel an order that has not yet been packed and made ready to ship. You can check the status of your order here.

We ship your order by the next business day, so if you wish to cancel it, please contact us as soon as possible. Call us on +45 70 70 73 66 (Monday to Friday, 9:00–14:00 Danish time) and have your order number ready, so we can help you quickly.

Outside our phone hours, you can send us an email instead. Say clearly in the subject line that you would like to cancel your order.

If the order can be cancelled, we will confirm by email. If it is too late to cancel, you can use your right of return when the parcel arrives. Contact us for help with returns.

Yes, we offer an unlimited right of return on unopened products, and returns are free. You need a return label for the parcel, so please contact us before you send it.

When we receive your return, we refund the amount to the payment method you used for the order.

You cannot use your right of return simply by not collecting the parcel from the pick-up point without agreeing it with us first.

If the parcel comes back from the pick-up point because it was not collected, you cover the handling and the return freight yourself. So always contact us directly if you would like to return something. Remember to include your order number.

Contact us immediately so we can find a solution. Remember to provide your order number so we can handle your enquiry more quickly.

You can see the expected delivery time for your delivery option at checkout. At busy times, such as around public holidays and in the holidays, it can take a couple of days longer. The carrier can also be delayed, for example after Black Week/Black Friday, when you should allow 1–2 extra days for delivery.

You can check your order status by logging in here. We email you a tracking link when the parcel leaves our warehouse.

If there is a problem with the delivery, please contact us. Remember to include your order number.

If you do not collect your parcel from the pick-up point within the carrier's deadline, it is sent back. Unless you have agreed otherwise with us, we refund your order when it reaches our warehouse.

Please note that it can take up to 14 days before we process the return. The refund goes to the payment method you used for the order.

Please also note that we deduct the return freight and handling from the refund.

If you wish to withdraw from your purchase, you can use your right of return. Returning unopened products to us is free, but please contact us first, because you need a special return label that we email to you.

You cannot use the free return simply by not collecting the parcel from the pick-up point.

So always contact us before you send anything back, and remember to include your order number.

Most products are 100% vegan and based on natural ingredients.

However, a few products contain ingredients such as lanolin and beeswax, which means they are not 100% vegan.

All our products are 100% free from parabens and other known endocrine disruptors.

Yes, all products are dermatologically tested and assessed as skin-friendly.

The products are suitable for all skin types.

Almost all products are safety-approved for pregnant and breastfeeding women, but we always recommend consulting a doctor or midwife if in doubt.

Pregnant women should, however, avoid our products containing salicylic acid. Contact us if you want to be sure whether a specific product contains salicylic acid.

Our products are developed for people, so we cannot recommend using them on animals.

No, none of the products are tested on animals. Testing cosmetic products on animals is not permitted in the EU, and of course we do not do so either.

You can buy our products here in our webshop.

When you shop in our webshop, you are covered by our satisfaction guarantee.

We deliver to all the countries you can choose at checkout.