100% satisfaction guarantee

We believe in our products, and we would like you to feel the same.

That is why you get a 100-day satisfaction guarantee on everything you buy in our webshop. If you are not satisfied, you get your money back.

How to use your satisfaction guarantee:

1. Submit your claim here.
   Have these ready: your contact details, your order number, the product's batch number and a few words on why you are not satisfied. The more you tell us, the faster we can help.
2. Wait for our reply.
   You do not need to do anything else for now. We will look at your claim and send you a free return label, so you can send the products back without paying for postage.
3. Get your money back.
   When we have received the products, we refund the purchase price.

Always contact us first before you send anything back. Start your claim here.

The satisfaction guarantee only covers products bought in our webshop.

You are always welcome back

Even if you have used the satisfaction guarantee, you are always welcome to shop with us again.

Questions about the guarantee? Write to us here.

Unlimited returns

You are welcome to change your mind. There is no time limit for returning or exchanging products bought in our webshop, as long as they are in their original packaging.

When you want to return something, we need your order number, so please always include it.

We pay the postage, and you get a free return label from us.

Always contact us first before you send products back. If you return products without agreeing it with us first, your parcel may be refused. We also cannot cover your return costs if you send products back without an agreement.

Contact us here before you send anything back.

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